Technology
&
Process Support
Dec's dedicated TPS team (Technology & Process Support) gives permanent support and efficient customer service for troubleshooting any technical or process related issues customers may encounter during the life time of their equipment.
TPS is the guarantor of Dec know-how and latest technologies and helps customers to be always updated with the latest Dec standards and innovations.
The Department's Role
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Exchange platform for technical information and support
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Technological link between Dec's project management and customer teams
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Process reviews during the project development
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Providing aftersales technological support
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Site reviews for maintenance prevention or troubleshooting
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Elaboration of Dec standards
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Change control management
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Implementation of latest regulations
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Supporting new technology development
